Frequently Asked Questions
Work begins on all written documents once full payment is received and we receive all necessary supporting documentation and/or information via your completed onboarding survey.
Once work is started on a written document, you can expect to receive a copy of the initial draft via email within 7 business days.
After purchasing a consulting service, you can expect the following next steps:
1. You will receive an email to book your strategy session based on your availability.
2. You will receive a confirmation email with information on how to access and join your scheduled session via Zoom.
3. During the session, you will work with our Lead Career Consultant to address your needs based on your selected topic. You are encouraged to bring materials to take notes and ask questions.
4. Your session will be recorded, and upon completion of your strategy session, you will receive a follow-up email with instructions to access your recorded session.
We are always grateful for partnership opportunities for training and public speaking. We request that you visit the “Companies/Organizations” page to submit a booking request, and a member of our team will contact you via email within 48 business hours.
Quality of service is of utmost importance to our team, and our established turnaround times have been defined to ensure all clients receive the highest quality service rendering. We understand that circumstances may occur where clients may need written documents in an expedient manner. Therefore, rush delivery needs are addressed on a case-by-case basis according to the workload of our team.
When purchasing your service, please indicate your request for rush delivery, and a member of our team will contact you via email to further understand your needs and confirm if rush delivery is available. In the event that rush delivery is available and confirmed, you will be required to pay an additional $75 rush delivery fee.
Please refer to our Refunds clause in our “Terms & Conditions” for complete information regarding refunds and cancellations.
To cancel or reschedule your consultation or strategy session, please email us at email@example.com regarding your consultation.
Please review the Cancellations clause of our “Terms & Conditions” for specific terms on notification requirements.