Policies
(Refund, Terms & Conditions, Cancelations)
Last updated: February 7, 2021
This Privacy Policy describes Ambition Evolve Career Services’ (company, our, we, us) policies and procedures on the collection, use and disclosure of your information when You (the user, site visitor, client, customer) use the Service (refers to our website – http://www.ambitionevolve.com) and tells you about your privacy rights and how the law protects you.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Collecting and Using Your Personal Data
Types of Data Collected
We receive, collect and store any information you enter on our website or provide us in any other way. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Usage Data
- Payment details
- Comments, feedback, product/service reviews, recommendations, etc.
How We Collect Information
When you conduct a transaction on our website or via a secure third party website and/or software, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.
Why We Collect this Information
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To comply with any applicable laws and regulations.
How We Store, Use, Share and Disclose Our Site Visitors’ Personal Information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Usage Data
Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, the IP address of Your mobile device, the type of mobile Internet browser You use, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
How We Communicate with Our Site Visitors
We may contact you to notify you regarding services and products you’ve expressed interest in or purchased, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or telephone.
How You Can Withdraw Consent
If you would like to: access, correct, amend or delete any personal information we have about you, or if you don’t want us to process your data anymore, please contact us at support@ambitionevolve.com with your request details.
Updates to Privacy Policy
We reserve the right to modify this privacy policy at any time, so we strongly recommend reviewing it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
The terms and conditions outlined below apply to all services and products provided by Ambition Evolve Career Services (“us, our, we, our Company, Service Provider”) to any individual, organization, or entity (“the Client”) and constitutes a contract between our Company and the Client for the service to be provided to the Client by our Company. By browsing our website and/or purchasing any of our services or products, the Client acknowledges and accepts these Terms & Conditions as detailed below:
Responsibility & Commitment
Ambition Evolve Career Services and its representatives, owner(s), and/or employees seeks to provide strategy, tools, information, research, and guidance to assist the Client in bringing about desired outcomes as it relates to the Client’s career and/or professional development plans. The Client has sole responsibility for any decisions they may make regarding their career and/or professional development plans following the receipt of any service or completion of any consulting session with Ambition Evolve Career Services.
Under no circumstances will Ambition Evolve Career Services be held liable for the Client’s decisions and actions regarding their career and/or professional development plans. While our Company can control the service(s) and products we provide, there are various elements beyond our control, such as the methods in which the Client uses the purchased product/service in their career and/or professional development plans, the current state of the job market, local/national/global competition, current events, the Client’s personal judgment and/or mistakes, etc. As a result, we cannot be held liable for the Client’s actual career and/or professional development outcomes.
Ambition Evolve Career Services, its representatives, owner(s), and/or employees does not provide a “100% satisfaction” guarantee, promise, or commitment for any service or product offered; however, we place the greatest priority on working earnestly with the Client to ensure the best quality of their final service and/or product. As such, the Client will be asked to provide official, written confirmation of their acceptance and satisfaction of a presented service or product as finalized, including but not limited to written documents (resume and/or cover letter development), LinkedIn profile content development, etc.
Payments for Services & Products
Fees for any a la carte service, package, or coaching session, including but not limited to interview preparation, mock interview, salary negotiation, and job/internship search, must be remitted in full prior to the scheduling of said session type whether purchasing via third party financing (PayPal credit, Sezzle, etc.) or paying via credit/debit card.
Service delivery timeline begins when full payment is completed AND all requested materials and/or information has been communicated by the Client to our Company. No work beyond a complimentary consultation session will begin until full remittance of payment is received. Services that are paid for but onboarding survey not completed or coaching session not scheduled for more than 10 calendar days after date of payment are considered “abandoned.”
Service and product prices are subject to change at our Company’s discretion, and if the Client returns to the project at any time in the future, the invoice will be updated according to current pricing. If, at any point, it is determined that the Client’s initial service or package selection does not accurately reflect the client’s professional experience level, the Company maintains the right to issue an invoice with pricing that more accurately reflects the client’s professional experience level and/or service needs.
Refunds & Cancellations
Ambition Evolve Career Services reserves the right to refuse service at our sole discretion. If the Client has already purchased or booked a service, we reserve the right to cancel (or terminate) the Client’s service and will address refunds under specific circumstances outlined below:
Regarding digital products purchased:
Due to the nature of digital products (courses, guides, sheets, workbooks, e-books, pre-recorded webinars, etc.), there are no refunds after an order has been confirmed and/or the purchase has been completed. No exceptions!
Regarding services purchased for written documents:
***There is no refund on any career package or a la carte writing service once work has started on the purchased writing service and the initial draft is delivered.***
The Client will have 48 hours from the email timestamp of document draft delivery to submit feedback and/or requests for revision as a part of the review process. The review process is the opportunity for the Client and our Company to collaborate in refining the initial document draft.
Regarding cancellation of a consulting service (career coaching session):
We understand that sometimes, unexpected delays can occur, making schedule adjustments a necessity. If you need to cancel a session, you must provide written notice no later than 48 hours from the scheduled session to receive 100% refund.
If you need to reschedule your consulting service (career coaching session), you must provide written notice no later than 24 hours from the scheduled session.
In the event that you miss your scheduled session with no prior written communication or notification to our team, you will be allowed to reschedule your session ONCE. You must do so within 24 hours from your missed session date by emailing our Company at support@ambitionevolve.com.
***There is no refund once the consulting service (career coaching session) has been conducted and completed with the Client***
Nature of Professional Relationship & Privacy
Purchased services and/or consulting sessions constitute a professional working relationship between the Client (signing party) who purchased said service(s) and our Company unless otherwise denoted by the Client through written indication that the Client is purchasing said service(s) on behalf of another individual, organization, or entity. Service(s) and or project(s) proceedings do not include a third-party, such as a friend, relative, mentor, recruiter, authoritative figure, etc. Therefore, requests or demands made by third-party entities pertaining to purchased service(s) will not be acknowledged or fulfilled. Revision requests, scope of work, and other relevant communications will be facilitated exclusively between the two signing parties. The only exception to this clause is for minors under the age of 18.
Official, routine communication pertaining to services or products purchased by the Client will be conducted via email. This includes but is not limited to Client questions, updates, feedback, concerns, revision requests, etc. Moreover, communication received from the Client outside of normal business hours, including but not limited to weekends, holidays, and communicated business closures, will be addressed promptly during the next business day of operation. There may be instances and/or occurrences where a member of our Company sends or responds to an email from the Client outside of business hours; however, this is generally a courtesy and not the standard.
Personal and/or professional information supplied to Ambition Evolve Career Services by the Client in regard to purchasing a service, product, or consulting session will be treated as confidential. It will not be disclosed to a third party without the Client’s written consent, except where required by law. For more details on our Company’s privacy policy, please review the Privacy Policy section on our Website.
Liability Limitations
Ambition Evolve Career Services, its representatives, owner(s), and/or employees will have no liability for claims by, or damages of any kind, to any user of this website, the Client, any organization, or entity including but not limited to direct, indirect, special, incidental or consequential damages as it relates to any services, products, and information advertised, facilitated and/or completed by our Company.
The Client is solely responsible for any information submitted by the Client to our Company and for ensuring that all information supplied is true, accurate, up-to-date and not misleading, discriminatory, obscene, offensive, defamatory or otherwise illegal, unlawful or in breach of any applicable legislation, regulations, guidelines or the copyright, trademark or other intellectual property rights of any person in any state or jurisdiction.